Welcome to the Frequently Asked Question page on Manifest Design!
We have added 5 categories for easier navigation, but feel free to email us if your query is not fully addressed.
We started in the month of May, 2013. Learn all about us here.
We are located in the city of Pune, in India. Our Design office is based in Pondicherry, in south India.
Manifest Design was set up by siblings Manreet and Samraat Deol. They bring a combined work experience of 25 years to the table. You can learn more about them here.
We ship all over India and the World. All order are sent via FedEx
Currently, all shipments are sent out from our facility in Pune, India.
Orders within India take 2-3 working days (except remote areas). International shipments take between 3-5 working days.
We ship out all orders within 24 hours of being received. We stay closed on Sundays and National Holidays, so orders received on those days are dispatched on the next working day.
Shipping throughout India is Free. For International orders, we charge a flat USD 30 for world wide deliveries (and if order value exceeds USD 175, shipping is Free.) Click here for complete details.
Yes, we offer 100% tracking on all shipments - Domestic and International. The tracking ID and shipper details are emailed to you as soon as the order is shipped. In case you are unable to trace your shipment, contact us via email.
Yes, we do. Please review our Returns page for all the details.
Within 30 days of receiving the order.
Yes, we refund too. The returns page has that information on it as well.
We will credit you the return shipping costs only if its approved by us in advance. For our customers located outside India, please email us before making a return.
We accept Visa, Mastercard and Diners Club issued credit cards from customers in India. Additionally, Indian customers can also pay via Debit Cards and NetBanking. Click here for more details.
All International payments (from outside India) are handled via PayPal.
Yes, we accept PayPal. Simply select 'PayPal International Payments' on the checkout page and confirm the order. You will receive an order confirmation followed by an email invoice, open and click the "View & Pay" tab in the invoice email. You will be taken directly to the PayPal site, where you can make the payment.
We have integrated RazorPay, a 100% secure payment gateway to process our payments. View the security features list here.
A few credit card issuing banks require your explicit approval before allowing International transactions, else they auto-reject the charges. Do check with your bank once if your card is declined on our site and re-try the transaction (We will automatically send you an email with a re-try link)
Some credit card issuing banks add a small processing charge on your credit card for International purchases. Please note that this charge is not from our side.
In addition to our website, we also retail in select stores. Click the 'Where to Buy' tab to get the details of these stores.
Please contact us immediately.
Our Gold Tone finish is Polished Brass and Silver Tone is Polished Aluminum. Espresso is the newest addition where the base is brass with a dark antique finish.
Based on the design, some pieces get heavy if cast in Brass ( Gold Tone finish).
No, none of our pieces are plated.